From our store to your doorstep.

Scope of this Shipping Policy

This Shipping Policy applies to physical products purchased directly through the Wearlio Fashion online store operated by WEARLIO SUPPLIERS PRIVATE LIMITED.

It explains our general process for order preparation, shipment, tracking and delivery. Individual products or destinations may be subject to additional delivery restrictions where clearly disclosed before purchase.

This Policy should be read together with our Terms and Conditions, Return Policy and Refund & Cancellation Policy.

Order processing and preparation

After an order is successfully placed, it may undergo payment verification, inventory confirmation, packing and other reasonable fulfilment checks before dispatch.

Processing time is separate from transportation time. An order may therefore remain in a processing status before shipment tracking becomes available.

Orders placed during weekends, public holidays, major sale periods or periods of unusually high order volume may require additional processing time.

Delivery locations and serviceability

Delivery is available only to locations that can be serviced by our available courier or logistics partners at the time of fulfilment.

Serviceability may depend on factors including:

• Postal code or PIN code.
• Courier network availability.
• Product or parcel characteristics.
• Local transportation restrictions.
• Temporary operational limitations.
• Applicable legal or regulatory restrictions.

If an order cannot be shipped because the delivery location becomes unavailable or unserviceable, we may contact the customer or cancel the affected order and process any applicable prepaid refund.

Estimated delivery timelines

Where an estimated delivery date or delivery period is displayed at checkout, on the product page, in the customer account or through order communication, the estimate is based on information available at that time.

Actual delivery timing may vary depending on:

• Customer location and PIN code.
• Product availability.
• Order processing time.
• Courier routing and capacity.
• Public holidays and weekends.
• Weather or transportation conditions.
• Local restrictions or operational events.

Delivery estimates should not be interpreted as an unconditional guarantee where circumstances beyond reasonable control affect transportation.

This does not remove any statutory remedy that may apply where goods are delivered late beyond a stated delivery schedule under applicable consumer law.

Shipping and delivery charges

Any shipping, delivery or handling charge applicable to an order will be displayed during the purchasing process before final order confirmation where such a charge applies.

Shipping charges may depend on the destination, order value, promotional offer, product characteristics or delivery method made available at checkout.

Where free shipping is offered, eligibility may be subject to order-value, product, promotional or destination conditions disclosed with the offer.

We do not intend to add an undisclosed compulsory delivery charge after the customer has confirmed the payable order total.

Shipment tracking

Where tracking is available, shipment information may be provided after the parcel is dispatched and the courier system generates the relevant tracking details.

Customers may use the order tracking facility available on Wearlio Fashion or follow tracking information communicated for the shipment.

Courier tracking systems are operated using external logistics networks. Tracking events may therefore occasionally appear after a short processing delay even though the parcel has already moved to another location.

Delivery address and contact information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify:

• Recipient name.
• Complete house, building or street information.
• Locality and city.
• State.
• Correct PIN code.
• Active mobile number.

Once an order has entered processing or has been dispatched, it may not be possible to change the delivery address.

If you notice an address error shortly after ordering, contact our support team immediately. Address modification cannot be guaranteed.

Delivery attempts

The courier partner may contact the recipient when a shipment is out for delivery or when assistance is needed to complete delivery.

Customers should keep the registered mobile number reasonably accessible during the expected delivery period.

Where delivery cannot be completed, the courier may make another delivery attempt depending on its operational procedure and local service conditions.

Repeated failure to complete delivery may result in the parcel being returned to origin.

Undelivered and Return to Origin shipments

A shipment may be marked undelivered or Return to Origin, commonly referred to as RTO, where the courier is unable to complete delivery.

This may occur because of circumstances such as:

• Incorrect or incomplete shipping address.
• Recipient being unavailable after applicable delivery attempts.
• Inability to contact the customer.
• Customer refusal of the shipment.
• Courier serviceability or operational issues.
• Local restrictions affecting delivery.

Where a prepaid shipment is returned to us without successful delivery, any refund or re-dispatch decision will depend on the reason for non-delivery, product condition, applicable costs and rights under applicable law.

Split or multiple shipments

Products from a single order may occasionally be dispatched separately because of inventory location, packaging requirements, fulfilment availability or logistics arrangements.

In such cases, different parts of the same order may have separate tracking references and may arrive on different dates.

A partially delivered order should not automatically be treated as incomplete until the status of any remaining shipment has been checked.

Delays and events beyond reasonable control

Shipment or delivery may occasionally be affected by events outside our reasonable operational control.

Examples may include:

• Severe weather.
• Natural disasters.
• Transportation disruption.
• Public emergencies.
• Government restrictions.
• Local disturbances.
• Courier network interruption.
• Significant technical or communication outages.

Where practicable, we or the logistics provider may continue attempting fulfilment once normal operations resume.

Nothing in this section limits a mandatory right or remedy available under applicable Indian consumer law.

Damaged, tampered or incorrect shipment

If a parcel appears materially damaged or tampered with, please handle the delivery carefully and retain the packaging until the issue is resolved.

If the product inside the parcel is damaged, defective, incomplete or different from the product ordered, contact our customer support team as soon as reasonably possible.

We may request:

• Order number.
• Clear photographs of the product.
• Photographs of the outer packaging.
• Photograph of the shipping label where relevant.
• Description of the issue.

The resolution will be handled under our applicable Return Policy, Refund & Cancellation Policy and mandatory consumer rights.

Delivery confirmation

A shipment may be recorded as delivered based on confirmation received from the logistics provider's delivery system.

If tracking shows an order as delivered but you cannot locate the parcel, first check with household members, reception, security personnel or another person who may reasonably have accepted the package at the delivery location.

If the parcel still cannot be located, contact us promptly with the order and tracking information so the matter can be reviewed with the delivery provider.

Order cancellation before dispatch

If you wish to cancel an order that has not yet been dispatched, please contact us as early as possible.

Cancellation remains subject to the actual fulfilment status of the order. Once a shipment has been handed to the logistics partner, pre-dispatch cancellation may no longer be possible.

Complete cancellation and refund rules are available in our Refund & Cancellation Policy .

Consumer rights and Indian law

This Shipping Policy is intended to operate consistently with applicable Indian law, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

Applicable e-commerce rules require relevant information concerning delivery and shipment to be disclosed clearly to consumers.

Nothing in this Shipping Policy is intended to exclude, restrict or waive any statutory right or remedy that cannot lawfully be excluded.

Where goods are defective, deficient, spurious, materially different from their advertised or agreed characteristics, or are delivered late in circumstances for which applicable law provides a remedy, the customer's statutory rights remain available.

Shipping complaints and grievance escalation

For an issue concerning dispatch, tracking, delivery or an undelivered shipment, please first contact our customer support team using the official contact details below.

When contacting us, keep the following information available:

• Order number.
• Customer name.
• Registered mobile number or email.
• Tracking information, where available.
• Brief description of the delivery issue.

If the matter requires escalation, you may contact our designated Grievance Officer:

SHYAM KUMAR

Changes to this Shipping Policy

We may update this Policy where necessary to reflect changes in courier arrangements, fulfilment practices, website operations or applicable law.

The revised version may be published on this page with an updated revision date.

No update to this Policy is intended to retrospectively remove a mandatory consumer right that has already arisen in relation to an existing transaction.