Returns made clear and straightforward.

Scope of this Return Policy

This Return Policy applies to eligible physical products purchased directly through the Wearlio Fashion online store operated by WEARLIO SUPPLIERS PRIVATE LIMITED.

It should be read together with our Terms and Conditions, Shipping Policy and Refund and Cancellation Policy.

A request to return a product does not automatically mean that the return has been approved. Eligibility may be confirmed after reviewing the order, reason for return and condition of the product.

Return request window

Unless a different period is expressly stated on the product page or required by applicable law, an eligible return request should be submitted within 7 calendar days from the date on which the product is delivered .

The delivery date recorded by the courier or logistics system may be used to determine the start of the return period.

Requests submitted after the return window may not qualify under our standard return policy unless a mandatory legal remedy continues to apply.

When a product may be eligible for return

Subject to the conditions of this Policy, a return request may be considered in circumstances such as:

• The wrong product was delivered.
• The wrong size or variation was delivered compared with the confirmed order.
• The product arrived physically damaged.
• The product contains a manufacturing defect.
• A material component of the ordered product is missing.
• The product materially differs from the characteristics represented for the purchased item.
• The product otherwise qualifies for return under the applicable product-specific return terms.

Condition required for a standard return

Except where the nature of a defect or damage makes this requirement inappropriate, products submitted for a standard return should:

• Be unused and unworn.
• Be unwashed and unaltered.
• Be free from stains, perfume, makeup, odour, damage or signs of customer use.
• Include the original brand tags and labels.
• Include accessories or components supplied with the product.
• Be returned in the original product packaging where reasonably possible.
• Match the product and variation originally supplied against the relevant order.

A product that has been materially used, altered, washed or damaged after delivery may not qualify for a discretionary return where the issue is unrelated to an original defect.

Damaged, defective or incorrect products

If an order arrives damaged, defective, incomplete or contains a product different from the item ordered, please contact our support team as soon as reasonably possible after delivery.

To help us assess the issue, we may ask for:

• Order number.
• Product name.
• Description of the issue.
• Clear photographs showing the product and relevant issue.
• Photographs of packaging or shipping label where relevant to the claim.

Supporting information is used to understand the issue and is not intended to remove any remedy that a consumer is entitled to under applicable law.

Products or situations that may not qualify

Subject to mandatory consumer rights, we may decline a standard discretionary return where:

• The return request is submitted outside the applicable return period.
• The product has been worn beyond what is reasonably necessary for checking fit.
• The product has been washed, altered, stitched, customised or modified after delivery.
• Original tags have been intentionally removed from a product returned for a reason unrelated to defect.
• The product has been damaged through improper handling after delivery.
• The returned item is not the same product that was supplied in the relevant order.
• A product is specifically identified before purchase as final sale or non-returnable, where such restriction is lawful.

How to request a return

To request a return, contact our customer support team through the official contact information shown on this website.

Please provide:

• Your order number.
• Name and contact details associated with the order.
• Product for which the return is requested.
• Reason for requesting the return.
• Photographs where the request involves damage, defect or an incorrect product.

Please do not send products to the registered office or any address unless return instructions have first been communicated by our support team.

Reverse pickup and return shipping

Where reverse pickup service is available for the customer's location and applicable to the approved return, pickup may be arranged through a logistics partner.

The customer should ensure the product is securely packed and available for collection at the agreed pickup location.

If reverse pickup is unavailable, our support team may provide alternative instructions where appropriate.

Any return-shipping cost, where applicable, will be communicated in accordance with the nature of the return and applicable law. Customers will not be charged a return cost where doing so would unlawfully deprive them of a mandatory remedy.

Inspection of returned products

A returned product may be inspected after receipt to verify its identity, condition and the reason for return.

For standard discretionary returns, approval may depend on whether the product satisfies the conditions described in this Policy.

Where the request concerns an alleged defect, incorrect product or damage, inspection may be used to understand and verify the reported issue.

If a return is rejected following inspection, the customer may be informed of the reason, subject to applicable law.

Refund after an approved return

Where a return results in an approved refund, the refundable amount will ordinarily be processed using the payment method or refund mechanism applicable to the original transaction.

The time required for a processed refund to appear in the customer's bank or payment account can depend on the bank, payment gateway, card network or other payment provider.

Detailed refund rules, cancellation rules and processing information are set out in our Refund & Cancellation Policy .

Exchange or replacement

Where appropriate and subject to stock availability, an approved product issue may be resolved through a replacement or exchange instead of a refund.

Availability of another size, colour, style or variation cannot be guaranteed.

If an approved replacement cannot be supplied, the matter may be resolved through an appropriate refund or another remedy in accordance with applicable policy and law.

Products purchased during promotions

Products purchased using an offer, discount or promotional code remain subject to this Return Policy unless clearly stated otherwise before purchase and permitted by law.

Where an order-level discount depends on purchasing multiple products, returning part of that order may require recalculation of the amount properly refundable after applying the terms of the original promotion.

Such recalculation will not be used to reduce a mandatory consumer remedy.

Consumer rights and Indian law

This Return Policy is intended to operate alongside the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable laws of India.

Nothing in this Policy is intended to exclude, restrict or waive rights or remedies that cannot legally be excluded.

Where the product supplied is defective, deficient, spurious, materially inconsistent with its advertised or agreed characteristics, or another statutory remedy applies, the customer may have rights beyond the standard discretionary conditions described elsewhere in this Policy.

Grievance escalation

If you have a concern regarding a return request or believe your issue has not been appropriately addressed through ordinary customer support, you may escalate the matter to our designated Grievance Officer.

Grievance Officer: SHYAM KUMAR

When contacting us, please provide the order number, registered contact information and a concise description of the issue so the matter can be reviewed.

Changes to this Return Policy

We may update this Policy where necessary to reflect changes in our operational procedures, customer services or applicable law.

The updated Policy may be published on this page with a revised effective date.

Changes will not be used retrospectively to remove a mandatory right or remedy already available in relation to a completed transaction.