Return Policy.
We want your shopping experience with Wearlio Fashion to be clear and straightforward. This Return Policy explains when products may be returned, the conditions applicable to returns and how eligible requests are processed.
Calendar Days
Eligible return requests should normally be raised within 7 calendar days from the date the product is delivered.
Before you request a return.
Raise your eligible return request within 7 calendar days of delivery.
We may review order details, product condition and the reason for return.
Approved products are collected or returned according to the instructions provided.
Eligible refunds or replacements are processed after verification.
Scope of this Return Policy
This Return Policy applies to eligible products purchased directly through the Wearlio Fashion website operated by WEARLIO SUPPLIERS PRIVATE LIMITED.
It should be read together with our Terms and Conditions, Refund and Cancellation Policy, Shipping Policy and Privacy Policy.
Nothing in this policy is intended to restrict any mandatory remedy available to a consumer under applicable Indian law.
Return Window
Unless a different period is expressly stated on a product page, an eligible return request should be submitted within 7 calendar days from the date of delivery.
The delivery date recorded by the courier or our order-management system may be used for calculating the return period.
Conditions for an Eligible Return
For a standard return based on size, preference or change of mind, the product should normally meet all of the following conditions:
- The return request is raised within the applicable return window.
- The product has not been worn beyond reasonable trial for fit.
- The product has not been washed, altered, ironed, stained or damaged after delivery.
- Original tags, labels and accessories are attached or returned with the product.
- The product is returned with its original packaging where reasonably possible.
- The product is not affected by perfume, deodorant, makeup, sweat, odour or other signs of use.
- The product is not specifically marked non-returnable before purchase.
These standard-condition requirements do not remove statutory remedies that may apply where a product is defective, damaged, wrong or materially inconsistent with its description.
Damaged, Defective, Wrong or Misdescribed Products
Please contact us promptly if you receive a product that is:
We may request photographs, videos, packaging images, order information or other reasonable evidence to verify the issue and provide an appropriate resolution.
Where the claim is valid, the customer may be offered an appropriate remedy such as replacement, return, refund or another remedy required under applicable law.
Products That May Not Qualify for a Standard Return
A standard change-of-mind return may be refused where:
- The return request is submitted after the applicable return period.
- The product has been worn, washed, altered, damaged or materially used after delivery.
- Tags or essential product components have been intentionally removed.
- The product has stains, perfume, makeup, body odour or other signs of use.
- The returned item does not match the product originally supplied.
- Product packaging or accessories required to verify the return are missing without a reasonable explanation.
- The product was clearly identified as non-returnable or final sale before purchase, where such restriction is legally permitted.
A non-returnable label will not be relied upon to unlawfully deny a remedy that a consumer is entitled to receive for a defective, wrong, damaged or materially misdescribed product.
How to Request a Return
To request a return, contact our customer support team within the applicable return window.
Please provide:
- Order number.
- Registered customer name.
- Registered email or mobile number.
- Product you wish to return.
- Reason for the return.
- Photographs or videos where the claim relates to damage, defect, wrong item or another visible issue.
Do not send a product back without following the return instructions provided to you, as unauthorised parcels may be difficult to identify or process.
Reverse Pickup & Return Shipping
Where reverse pickup is available at the delivery PIN code, we may arrange collection of an approved return through a courier partner.
Reverse pickup availability depends on courier serviceability and operational conditions.
If reverse pickup is unavailable, we may ask you to send the approved product to an address provided by our support team.
Where the return is accepted because of an error attributable to us or a valid product defect, reasonable return-shipping costs will not normally be imposed on the consumer.
Any return-shipping charge applicable to a voluntary return will be clearly communicated before the return is processed.
Return Inspection
Returned products may be inspected after they are received.
Inspection may verify:
- Product identity.
- Condition of the product.
- Original tags and labels.
- Accessories or components supplied with the product.
- Whether the return reason is consistent with the product received.
If a voluntary-return product is materially used, altered, substituted or damaged after delivery, the return may be rejected after reasonable verification.
Refund After an Approved Return
Once an eligible returned product is received, inspected and approved, the applicable refund will generally be initiated within 7 business days.
Refunds for prepaid orders will normally be initiated to the original payment method or another legally permitted method where necessary.
After we initiate the refund, the time required for the amount to appear in your bank account, card, UPI account or payment instrument may depend on the relevant bank or payment service provider.
Replacement
Where appropriate, an eligible customer may be offered a replacement instead of a refund.
Replacement is subject to:
- Availability of the requested product.
- Availability of the required size or variant.
- Verification of the return request.
- Serviceability of the delivery location.
If an approved replacement is unavailable, an applicable refund or another suitable remedy may be provided.
Size, Fit & Change of Preference
Eligible fashion products may be returned within the standard 7-day period where the customer wishes to change size, fit or preference, provided the standard return conditions in this policy are satisfied.
Availability of another size, colour or design cannot be guaranteed.
Where an exchange option is unavailable, an eligible return may instead be processed for refund according to this policy.
Missing Product or Package Contents
If an item, accessory or part of the order is missing from the delivered package, contact us as soon as reasonably possible after delivery.
We may review packaging information, order records, courier information, photographs, warehouse records or other available evidence before determining the appropriate resolution.
Promotional & Discounted Orders
Products purchased during a promotion, discount or sale remain subject to the return conditions disclosed for that product or promotion.
Where a return affects a promotional threshold, bundle, discount or coupon, the refundable amount may be recalculated based on the actual value retained by the customer, provided such calculation is consistent with the terms disclosed and applicable law.
Promotional terms will not be used to remove mandatory remedies available for defective or otherwise non-conforming products.
Consumer Rights Under Indian Law
This policy is intended to operate consistently with applicable Indian consumer-protection requirements.
The Consumer Protection Act, 2019 recognises consumer remedies where goods suffer from defects or where applicable consumer rights have been violated.
Depending on the facts and applicable law, remedies may include removal of defects, replacement, return of the price paid, compensation or other relief ordered by a competent Consumer Commission.
Where this Return Policy provides a lesser remedy than a mandatory remedy available under applicable law, the mandatory legal right will prevail.
Grievance Redressal
If you are dissatisfied with the handling of your return request, you may contact our designated grievance contact.
Consumer complaints will be handled in accordance with applicable grievance-redressal requirements under Indian e-commerce law.
Contact Information
For return-related questions or assistance, contact us using the details below.
Is your product ready to return?
Request submitted within the standard return window.
Original tags and product identification retained.
No washing, alteration, stains or material signs of use.
Order number and registered contact information available.