Refund & Cancellation Policy.
This policy explains how order cancellations, payment reversals, approved returns and eligible refunds are handled for purchases made through Wearlio Fashion.
Clear decisions. Transparent refunds.
Eligible refunds are processed after the relevant cancellation, return or payment issue has been verified.
How refunds normally work.
The exact resolution depends on whether the request relates to cancellation, payment failure, delivery failure, return, defect, wrong product or another eligible reason.
Submit cancellation before packing or dispatch whenever possible.
We verify order status, payment and the reason for the request.
Eligible cancellation, return or payment claims are approved after verification.
The applicable amount is initiated through an appropriate payment method.
Scope of this Policy
This Refund and Cancellation Policy applies to purchases made directly through the Wearlio Fashion website operated by WEARLIO SUPPLIERS PRIVATE LIMITED.
It should be read together with our Return Policy, Shipping Policy, Terms and Conditions and Privacy Policy.
Nothing in this policy is intended to remove, restrict or waive a mandatory consumer remedy available under applicable Indian law.
Customer Order Cancellation
If you wish to cancel an order, submit the request as soon as reasonably possible after placing it.
A cancellation request can generally be processed more easily while the order has not entered packing, dispatch or courier processing.
Once a parcel has been dispatched, an eligible customer may need to follow the applicable return process after delivery instead of cancellation.
Cancellation Charges
We do not intend to impose arbitrary cancellation charges on customers.
Any cancellation charge, if applicable in a particular lawful circumstance, will be handled consistently with applicable Indian e-commerce requirements.
Cancellation by Wearlio Fashion
In limited circumstances, we may need to cancel an order after it has been placed.
Reasons may include:
- Product becoming unavailable.
- Payment failure or unsuccessful payment verification.
- Incorrect or incomplete order information.
- Delivery location being unserviceable.
- Fraud or security concerns.
- Obvious technical or pricing errors.
- Legal or regulatory restrictions.
- Circumstances that make fulfilment reasonably impossible.
If we cancel an eligible prepaid order after successfully receiving payment, the applicable amount received for the cancelled portion will be refunded.
Cancellation of Prepaid Orders
If an eligible prepaid order is successfully cancelled before dispatch, the applicable payment received for the cancelled products will be refunded.
The refund will normally be initiated to the original payment method unless another legally permitted method is necessary.
Any amount that is lawfully non-refundable will be clearly identified where applicable.
Cash on Delivery Orders
Where Cash on Delivery is available, no product price refund is generally required for an order cancelled before payment has been collected.
If any advance, convenience amount or other amount was separately collected for a COD order, its refund eligibility will depend on the disclosed terms and applicable law.
Repeated fraudulent or abusive COD ordering may result in restrictions on future COD availability, subject to applicable law.
Failed or Pending Payments
Sometimes a payment attempt may fail or remain pending even though the customer's bank or payment application temporarily shows a debit.
Where we have not successfully received the money, reversal is generally controlled by the customer's bank, UPI provider, card network or payment service provider.
If your account has been debited and no successful order is created, retain the payment reference and contact your bank or our support team if the amount does not automatically reverse within the applicable banking timeline.
Duplicate Payment
If the same order is accidentally charged more than once and the duplicate amounts are actually received by us, contact our support team.
After verification of our payment records, an confirmed excess payment will be refunded through an appropriate payment method.
Refund After an Approved Return
Where a product is eligible for return under our Return Policy, a refund may be processed after the returned product has been received and reasonably verified.
For standard voluntary returns, verification may include checking:
- Product identity.
- Return eligibility.
- Product condition.
- Tags and labels.
- Accessories or components supplied with the product.
Different considerations may apply where the product was damaged, defective, wrong or materially inconsistent with its description.
Read Return Policy ↗Refund Processing Timeline
Once a refund becomes eligible and all required verification has been completed, we generally aim to initiate the refund within 7 business days.
After initiation, additional time may be required by the relevant bank, card network, UPI provider, payment gateway or other payment service provider before the amount appears in your account.
Refund Method
Prepaid-order refunds will normally be initiated to the original payment method.
Depending on the transaction and available payment systems, a refund may be issued through:
- UPI.
- Debit or credit card.
- Net banking.
- Wallet or payment service.
- Bank transfer where reasonably necessary.
- Another legally permitted refund method.
For COD orders where a monetary refund becomes payable, we may request valid bank or payment details necessary to issue the refund.
Shipping & Delivery Charges
Whether original shipping or delivery charges are refundable depends on the reason for cancellation or return and applicable law.
Where a valid return results from an error attributable to us or a covered product issue, appropriate delivery-related charges will be handled consistently with applicable consumer rights.
Shipping or reverse-pickup treatment for a voluntary return will be governed by the Return Policy and terms disclosed to the customer.
Coupons, Discounts & Promotional Orders
If a refund relates to an order purchased using a discount, promotional code, offer or bundle, the refundable amount may reflect the actual amount paid for the returned or cancelled item.
Where a partial cancellation or return causes the order to no longer satisfy a promotional threshold, any permitted adjustment will be calculated according to the offer terms disclosed at the time of purchase.
A promotion will not be used to remove any mandatory remedy available for defective, misdescribed or otherwise non-conforming goods.
Refund Not Received
If we have confirmed that a refund was initiated but you have not received it, first check the original payment account.
You may also contact your bank or payment provider because settlement and display times differ across financial institutions.
If the expected banking period has passed, contact us with:
- Order number.
- Registered name.
- Registered email or phone number.
- Payment or refund reference where available.
Consumer Rights Under Indian Law
This policy is intended to operate consistently with the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules.
Where a product is defective or an applicable consumer right has been violated, remedies available under law may include replacement, refund of the price paid, compensation or another remedy determined by a competent Consumer Commission.
Where any mandatory legal right provides a consumer with a greater remedy than this policy, that statutory right will prevail.
Grievance Redressal
If you are dissatisfied with the handling of a cancellation or refund request, you may contact our designated grievance contact.
Consumer complaints will be acknowledged and handled in accordance with applicable Indian e-commerce grievance-redressal requirements.
Contact Information
For cancellation or refund assistance, contact Wearlio Fashion using the details below.
Common situations and their next step.
Eligible cancellation can be processed according to the order's current fulfilment status.
Contact support and follow the Return Policy for verification and an appropriate remedy.
Confirmed excess amounts received by us will be reviewed for refund.
Eligible refunds are generally initiated within 7 business days after final approval.