Refunds & cancellations, explained clearly.

Scope of this Policy

This Refund & Cancellation Policy applies to orders placed directly through the Wearlio Fashion online store operated by WEARLIO SUPPLIERS PRIVATE LIMITED.

It explains the general process applicable when a customer wishes to cancel an order, when we are unable to fulfil an order, when a payment requires reconciliation, or when an approved return results in a refund.

This Policy should be read together with our Terms and Conditions, Return Policy and Shipping Policy.

Customer cancellation requests

If you wish to cancel an order, please contact our customer support team as soon as possible after placing the order.

A cancellation request may ordinarily be accepted where:

• The order has not yet been dispatched.
• Packing or fulfilment can still reasonably be stopped.
• The order has not entered a stage where cancellation is technically or operationally unavailable.
• No contrary mandatory legal requirement applies.

Submission of a cancellation request does not itself confirm cancellation. The order should be treated as cancelled only after cancellation is confirmed by our system or support team.

Orders already dispatched

Once an order has been handed over to a courier or logistics provider, cancellation may no longer be technically possible through the normal cancellation process.

Where the product is delivered, any request to send it back will be considered under our applicable Return Policy rather than as a pre-dispatch cancellation.

Customers should not refuse a shipment solely as a substitute for following an applicable return procedure unless our support team has specifically instructed them to do so.

Statutory remedies relating to defective, deficient, materially misrepresented or otherwise legally non-compliant goods remain unaffected.

Cancellation by Wearlio Fashion

In limited circumstances we may be unable to fulfil an order even after it has been placed.

This may occur because of circumstances including:

• Product unavailability or inventory mismatch.
• Payment failure or inability to verify payment.
• Material pricing or technical error.
• Incorrect or incomplete order information that prevents fulfilment.
• Delivery location being unavailable or unserviceable.
• Suspected fraudulent or unauthorised transaction.
• Legal, regulatory, security or operational restrictions.

If we cancel a prepaid order that cannot be fulfilled, the amount received for the cancelled order will be refunded through an appropriate payment mechanism.

Failed, interrupted or duplicate payments

Payment processing is handled through banks, payment gateways and other payment infrastructure. A situation may occasionally occur where an amount appears debited even though the order is not successfully created or payment confirmation is not received by our website.

In such circumstances:

• Please first check whether an order confirmation has been generated.
• Keep the bank or payment transaction reference available.
• Avoid repeatedly paying for the same order without checking its status.
• Contact us if the transaction remains unresolved after the normal banking reconciliation period.

A failed transaction may be automatically reversed by the bank or payment provider. The time taken for such a reversal is controlled partly by the relevant bank, payment gateway, card network, UPI system or payment provider.

When a refund may be issued

Subject to applicable policies and law, a refund may arise in situations including:

• An eligible prepaid order is successfully cancelled before dispatch.
• We cancel a prepaid order because it cannot be fulfilled.
• An approved return qualifies for a refund.
• A verified duplicate payment has been received.
• A payment or order reconciliation establishes that money was received but no corresponding valid transaction can be fulfilled.
• A refund or other monetary remedy is required under applicable consumer law.

The refundable amount depends on the circumstances of the transaction and any lawful adjustment connected with the relevant order.

Refunds arising from product returns

Where the product has already been delivered, a refund request connected with returning the product will ordinarily be assessed under our Return Policy .

A standard return-based refund may be processed after:

• The return request is approved.
• The product is received through the authorised return process where return is required.
• Any applicable inspection is completed.
• The returned item is confirmed to correspond with the relevant order.
• Applicable return conditions are satisfied, subject to mandatory consumer rights.

A legal remedy relating to a defective, deficient, spurious or materially misrepresented product is not defeated merely because a discretionary store return condition is not satisfied where applicable law provides otherwise.

Refund processing and credit time

Once a refund is approved and initiated by us, the refundable amount will ordinarily be sent through the original payment method or another lawful and appropriate refund mechanism where necessary.

The refund process contains two separate stages:

1. Refund initiation

This is the stage at which the approved refund is submitted through the relevant payment system.

2. Bank or payment-provider credit

After initiation, the time required for the amount to appear in the customer's account may depend on the bank, payment gateway, UPI provider, card network or other payment institution.

Accepted refund requests will be handled within a reasonable period and in accordance with applicable Indian law and payment-system requirements.

Cash on Delivery orders

Where Cash on Delivery is available, a cancellation completed before payment generally does not create a monetary refund because no purchase amount has yet been collected.

If a customer has already paid for a delivered COD order and later becomes eligible for a refund following an approved return or other valid remedy, our support team may request suitable banking or payment information required to issue that refund.

Customers should provide refund information only through an official and authorised communication channel and should never share confidential banking authentication credentials.

Discounts, offers and promotional orders

Where an order was placed using a discount, promotional offer, coupon or order-level benefit, the refundable amount may be determined with reference to the amount actually paid and the applicable terms of the promotion.

If returning or cancelling part of a multi-product order causes an order-level promotional condition to no longer be satisfied, the refund may be calculated consistently with the original offer terms where lawful.

Promotional adjustments will not be used to remove a mandatory statutory refund or consumer remedy.

Shipping charges and other amounts

Whether original shipping or delivery charges form part of a refund depends on the reason for cancellation or return and any mandatory legal requirement.

Where we cancel a prepaid order before fulfilment, the amount collected specifically for that cancelled order will be appropriately reversed or refunded.

Where a customer exercises a discretionary return unrelated to any defect, incorrect item or other fault attributable to the transaction, treatment of delivery or return costs may follow the terms disclosed in the applicable Return and Shipping Policies, subject to applicable law.

Cancellation charges

We do not intend to impose an arbitrary cancellation charge merely because a customer has requested cancellation.

Any cancellation charge, if ever applicable to a particular lawful transaction, will be subject to applicable Indian e-commerce and consumer protection requirements, including requirements relating to corresponding unilateral cancellation by the e-commerce entity.

No provision of this Policy should be interpreted as permitting a charge that applicable law prohibits.

Consumer rights under Indian law

This Policy is intended to operate consistently with applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

Nothing in this Policy is intended to exclude, restrict or waive a right or remedy that cannot lawfully be excluded.

Where a transaction involves defective, deficient, spurious or materially misrepresented goods, an incorrect product, or another situation for which a mandatory consumer remedy exists, the customer's statutory rights remain applicable.

Refund or cancellation grievance

If you believe a refund or cancellation concern has not been appropriately addressed through ordinary customer support, the matter may be escalated to our designated Grievance Officer.

Grievance Officer: SHYAM KUMAR

Please provide the relevant order number, registered customer contact information, payment reference where applicable, and a clear description of the concern.

Changes to this Policy

We may update this Refund & Cancellation Policy where necessary to reflect changes in our business procedures, payment processes, customer services or applicable law.

A revised version may be published on this page with an updated revision date.

Policy changes will not be used retrospectively to deprive a customer of a mandatory legal right that has already arisen in relation to a transaction.